“I wanted to write you and let you know how much I appreciate Dawn Di Giancinto, whom I use as my go-to agent. She is truly the best I’ve worked with there and I appreciate her commitment and excellent Service.”

Cynthia T.

“I had probably 2 of the best customer service experiences of my entire life last night and this morning. Last night I dealt with Kia (sp?) and this morning I worked with Dawn to book a hotel room for this weekend. Kia ended up staying after hours with me last night to try and get things done and Dawn was like a superhero this morning. I did get quite the deal as well so I am very, very pleased and just shared my experience with several of others as well. This is definitely good stuff and it does seem too good to be true because of the experience.”

Mandi R.

“Dawn she makes you feel joyful that you even contacted your institution!”

Tracy B.

“This is the first time I've ever used the service. All of the people in the bank are always praising the service. It was so easy and economical. I will certainly recommend you to my fellow employees and use your service again.”

E.C.

“Thank you so much for helping me with the cost of replacing my documents! I was in Londaon In March this year and my purse was taken. The passport was $145.00 and the drivers license was $29.40 for total of $174.40 This will help so much in recovering at least part of what I lost.”

Sheila H.

“I had an estimate for work from the dentist. The total was $3,085 and $1,490.80 was the discount from my membership’s Dental Plan - Care DP!”

John M.

“I had to take a trip for a class I was taking and needed a hotel. I looked on the usual websites, then remembered I had program with travel benefits. They offered the lowest price for the hotel I wanted. Other people who were taking the same class were shocked! I had paid at least $20 less per night than they were, so I saved at least $80 on my stay. Also, I got a rebate check in the mail for $10! I saved at least $90 overall. Also, I was able to talk with a live person and they were very helpful! The app was also easy to use on my phone I now always check before traveling to see if there are any discounts.”

Nikki S.

“I cannot tell you how grateful and relieved I am to have this weekend work out as I had hoped! This is just another example of the incredible service you offer, and I wanted to share this with you!!”

Melissa T.

“Consumer Protection -> Vehicle Safety Information. I also found a recall for the passenger side airbag on my husband’s truck using. We were completely unaware of the recall. This isn’t going to save me any money, but it could ultimately prevent injury to my kiddos that regularly ride shotgun with dad until we can get it fixed. Priceless if you ask me!”

Amanda J.

“I wanted to stay at the Sheraton at Station Square but checked the room cost and they started at $208 not including tax! That’s way too expensive for me! I checked on the benefits website and found rooms starting at $94 and I was able to book two nights for $223.64 versus one night starting at $208!”

Molly H.

“We recently visited Durango Colorado with a stay in Sedona. We compare a variety of discount websites to optimize savings when traveling. Who doesn’t enjoy saving money? I compared prices through the program and found an upgraded property that was $33 less per night then other offers. I received an added bonus… a check in the mail from for $15.73, just for booking with them. We had a wonderful experience; I will definitely use all the amazing services in the future!”

Kathie L.

“I took a Disney vacation with my family last fall and got a $250 rebate. Their prices were highly competitive with travel sites (I checked), and so the rebate is a wonderful bonus.”

Debbie F.

“When I called to book, Raquel was very nice listened closely to my requests. She booked the exact flights I was wanting and quoted me a decent price. After the phone call, she emailed me the receipt and was able to find me more savings on the same flights. The savings was $150. This was great service and great savings!!!”

K.R.

“Dee continues to go the extra mile to accommodate our needs. I have rcvd her assistance for both personal and professional travel plans and she exceeds our expectations on a regular basis. SHE deserves special treatment as she bestows such onto us! I am sure a bonus or raise would certainly be justified. Not only do we recommend you all to friends and colleagues, but we highly recommend Dee for her professionalism and welcoming knowledgeable assistance. Thank you, DEE!!”

Andrea G.

“Dee shines each time we deal with her. Very pleased with her professionalism, service and follow-through. She keeps us coming back for all our travel needs!”

Andrea G.

“I went to Family Benefits -> Printable coupons and I was able to select and print out coupons for products I regularly purchase. My total savings was $20.05 and that was on top of the in-store sales/reward program. I ended up spending only $0.10 per can of Progresso soup!”

Michele A.

“I appreciate all the help your representatives have given me for our various purchases. I love the dinner and a movie combo, its easy and a great value for us or a gift. We are planning a vacation and look forward to getting help with our trip to Europe next year.”

K.S.

“I recently shopped for airline travel for my family through the Travel Services and was pleasantly surprised to find that I could book tickets from Southwest Airlines. I had a small problem with our flight. I called the Personal Concierge service and spoke with a knowledgeable representative who took care of the problem right away. A few weeks after the trip we received an actual check in the mail for 3% of our ticket price. It’s remarkable that they not only guarantee the lowest price, they also give you cash back on top of it!”

Kerry G.

“I didn't get this great of service when I used my own resort which I paid a lot of money for. I wish your specialist could instruct them on how to help members feel like their plans are important and make them feel like the service provided was just for them That's how I felt. I don't mind using your service again and again.”

K.G.

“Thank you so much for helping me sort out my identity theft issues. Your firm has done a wonderful job throughout this ordeal and I am so grateful for everyone taking care of things for me. I'm so happy I gave this program a try and hope to use it for more fun things soon.”

Anne J.

“Regina is absolutely a pleasure to work with & goes out of her way to make everything a very pleasurable experience.”

Sandra S.

“I probably go to Sam’s Club once or twice a week on my way home from work. But did you know that your membership program will reimburse you $5 every year for your membership – new or renewal!? It’s easy – I recently renewed my Sam’s Club membership, took a photo of the receipt with my phone, emailed it and got a check back for $5. And that was on top of another renewal offer I had from Sam’s Club! And when our Costco membership is up for renewal, we can get another $5 back on that, too.”

Kerry G.

“I downloaded the app and it is very easy to navigate.”

Michael S.

“Raquel was AWESOME! She answered questions quickly, took care of the issues, and was very helpful. She is amazing! She would be the reason I would use this service again.”

Mary C.

“I’m a travel bargain hunter, I check out at least half a dozen travel websites to get the very best deal. I needed to a hotel room in Las Vegas, the lowest I found was $166, directly on the hotel website with a discount code. I looked at my program’s Travel Services and found the exact same hotel for $99 for an upgraded room! That’s a 40% discount. What’s more, I got a check for 5% after the trip. I will always look at my membership Travel Services first! That is a savings of $67.00 per night plus the rebate.”

Barbara T.

“OH My! Where do I start? Karel was amazing!! He was patient and thorough he REALLY!!!! called me back 1/2 hour later and had a better price and option for me. I can’t tell you enough how a great feeling it was that there is someone out there with wonderful work ethics and was eager to please the customer even when that customer was already very pleased. Karel deserves acknowledgement and praise for his outstanding help and service to me. Thank You Karel!!!!”

Birner B.

“Regina is not only well versed in travel options but her patience with me is absolutely stellar. I am so happy she is my agent. I wouldn't want to work with anyone else”

Julie C.

“I had plans to take my family to the movies and unfortunately, we missed the matinee. So, I went to TicketXpress™ and was able to purchase e-Tickets. It was about $1 less per ticket there than at the box office or the theater’s website. Every bit helps!”

Kerry G.

“Raquel was extremely patient and helpful. She really took the time to look through all of my airline options (and I asked her for SEVERAL) and she did it with a really friendly attitude. It was an absolute pleasure to work with her.”

S.M.

“I use it personally – all the travel and shopping benefits. It’s better than Travelocity! The mobile app is robust, but I use the website more. Travel is the no. 1 reason people like the program. Very personal service. Better than any travel agency I’ve used. I didn’t use Now I am completely sold on it.”

Randy T.

“Thank you Soooo much. You went above and beyond! Best Service! Thank you!!!!”

Molly P.

“Gift Cards, Thanks for an amazing savings opportunity”

H.S.

“I am happy to be a member of this company and what it does for its customers. Especially with representatives such as you.”

Raymond M.

“Dee was excellent. I am 77 years old and was having trouble with setting up restoration and fraud alerts for both myself and my husband. She was very knowledgeable and very helpful. She is an excellent representative. Very patient.”

C.L.

“Dawn was outstanding. I have never been treated as well and efficiently by anyone - she treated me like royalty. Fabulous employee!!!!!!!”

Karen H.

“Love: customer service. They treat customers very well.”

Randy T.

“Oh my gosh!!! Thank you so very very much!!! Thanks for your diligence! I sooo appreciate it!!”

Daneena A.

“It is truly a pleasure to work with you, and your incredible staff! You, and your staff consistently provide “above and beyond” service to our members, myself and our staff. I am excited to see what the future brings for our program, and I look forward to our continued success together.”

Tracey L.

“Always a pleasure working with the Membership Specialist staff on any and all services. They have been extremely helpful in trying to resolve my identity theft with T-Mobile. I don’t have to spend the time or the money! It’s such a relief.”

J.D.

“Karel and Jody were so helpful in all of my cancellations/re-bookings throughout the coronavirus travel interruptions. They went the extra mile with getting me the help I really needed. Thank you both for your excellent customer service skills! You are appreciated.”

Leah J.

“Each and every time I've made Hotel reservations it's been a great experience.”

D.P.

“Thank you!! I am sad that we have not taken advantage of this program sooner!”

Tracy B.

“I sent an email asking for hotel recommendations and rates for 6 different cities and dates and received detailed information the same day. The service is always fabulous. I feel like Dawn knows me as she's helped me plan a Disney trip, short overnights and now a big trip to Germany. Thank you Dawn for professional and timely personalized service.”

Andrea G.

“They consistently provide exceptional products and services, they’ve exceeded my expectations. A most unique component of the program is the local Business Partner Program which exemplifies innovative community banking at its best! It not only adds to the value of the program, but also provides business development opportunities and promotes local economic viability.”

William D.

“Raquel did a great job in arranging flights that involved going from Portland, ME to Los Angeles, CA, and then up to Victoria, BC, CANADA, and then finally home from Victoria to Portland. I was especially pleased when the total cost for the 7 flights was less than I had anticipated.”

Tracey K.

“Thank you very much for your assistance and working this issue to a successful closure. I really appreciate all that you have done for me and acknowledge the effort you put for a timely conclusion. Your professionalism and calming tone made me realize that you had everything under control.”

Frederick A.

“I booked the wrong weekend and the hotel had a NO Cancels, Refunds or changes allowed Policy. I immediately called and explained to Dawn Di Giacinto what a mistake I made. She was very kind and understanding and told me she would personally call the hotel and see if she could get the dates correct even though the confirmation made it clear about cancels, refunds and changes. She was able to have my dates corrected and saved our trip!”

Jean W.